Summary

These updates are live in Preview as of: Evening of October 28th, 2026

Planned release date to Production: Evening of November 11th, 2026

Activity

• Refreshed activity search
  • The activity landing page has a cleaner design that matches our other products like hotel, with the same destination, date and transfer-only search options.

Admin

• Redesigned Booking Events page
• Redesigned Activity Exclusions page
• Redesigned Manage Agency Profile page
• Fixed a bug that prevented the “My Profile” from loading in some niche scenarios
• Updates for Alberta and Manitoba to handle Daylight Savings Time changes

Agent

• Redesigned Booking Search page
  • This new design pattern will carry into future Agent and Admin page updates
• Shared carts that contain only a standalone service fee are now bookable by consumers
• Fixed a bug where you couldn’t access some air bookings in niche scenarios
  • Zendesk Ticket #1399620
• Fixed a bug where booking modifications caused some agent bookings to be updated into consumer bookings
  • Zendesk Ticket #1355376

✈️ Air

This is a substantial Air release 🚀, with several foundational improvements to search, pricing, ticketing, and the advisor booking experience.

Highlights include:

• ✅ More accurate pricing and availability through stronger fare revalidation
• 🔎 Up to 10× more return flight options for round-trip and multi-city searches
• 💺 Paid seat selection in TST for the first time
• 🎯 More accurate cabin assignments throughout the booking journey
• 🧾 More reliable ticket designator handling, reducing manual intervention and debit memo risk

Many of these improvements required significant work behind the scenes to modernize some of the core booking and ticketing flows that power TST Air. We appreciate the clubs and advisors who have helped us identify issues, test changes, and validate the experience along the way.

The sections below provide more detail on each improvement, including a few temporary limitations to be aware of for this release.

✅ More accurate pricing and availability

We now validate fares against current airline inventory during Fare Review and again at checkout. This significantly reduces two of the most disruptive booking issues:

• Stale availability: A fare appears available but fails later because the inventory is no longer available.
• Unexpected fare changes: A traveler selects a fare such as Comfort+, but a different fare such as Basic Economy appears at checkout.

This is a foundational improvement to how TST prices and confirms air itineraries, creating a much more reliable path from search through booking.

⚠️ Important for this release: Fare upgrades within Fare Review are temporarily unavailable. Upgraded fares can still be selected directly from search results, and Fare Review upgrades will return in the next release.

🔎 Up to 10× more return flight options

• Anchored search is now live for round-trip and multi-city searches, significantly expanding the number of valid return itineraries available to travelers and advisors.
• Clubs may see up to 10× more return results, providing substantially more choice across schedules and fares.

A note on mixed cabins: We initially planned to include mixed-cabin combinations with this improvement. During testing, we could not consistently guarantee that every mixed-cabin itinerary could be priced and ticketed together. Mixed-cabin support will continue to be improved separately.

💺 [In-preview] Paid seat selection is coming to TST for the first time

Expected Production Launch: TBD

Advisors will now be able to view and purchase paid seats directly during checkout, reducing the need to leave TST or send travelers to the airline after booking.

This is an important step toward a more complete air booking experience and broader support for airline ancillaries.

• *Successfully tested and supported airlines: United (UA), JetBlue (B6), Air Canada (AC), WestJet (WS), Aeromexico (AM), SAS (SK)
• Unsupported airlines: American Airlines (AA), Delta (DL), Southwest (WN), Alaska (AS), British Airways (BA), Porter (PD)
• Availability: Advisor experience only for now

*Applies to EDIFACT

Based on current EDIFACT shopping volume, paid seat coverage represents approximately 25% of airline volume for AAA clubs and more than 50% for CAA clubs. We do not expect coverage to expand meaningfully until clubs achieve broader scale with NDC, since the legacy EDIFACT standard has more limited support for paid seats and other modern airline ancillaries.

⚠️ Important for this release: Paid seat purchases require Stored Form of Payment (FOP) to be enabled for your club. Stored FOP was introduced in an earlier release, but adoption has been limited. With paid seats now dependent on this capability, we plan to enable Stored FOP for all clubs unless otherwise requested. Beyond paid seats, Stored FOP also saves advisors time during servicing by reducing the need to re-enter payment information for actions such as exchanges and EMDs.

🎯 More accurate cabin assignments across the booking journey

Airlines make cabin labeling surprisingly complex: the same underlying booking class can represent First, Business, Premium Economy, or another cabin depending on the route, aircraft, and airline configuration.

We rebuilt this logic to account for those variations. Travelers and advisors will now see the correct cabin consistently across:

• Checkout
• The booking console
• Confirmation emails

🧾 More reliable support for ticket designators

We’ve improved how ticket designators are handled during booking and ticketing, ensuring information entered by an advisor at checkout is correctly carried through to the issued ticket.

Previously, a ticket designator could be entered in TST but not transmitted correctly, potentially resulting in:

• An incorrectly issued ticket
• Manual Support Desk intervention
• An airline debit memo

This release closes that gap and provides more reliable support for negotiated and contracted fares.

Car

• Hertz discount codes now carry through to booking
  • Some Hertz reservations were quoted with a club discount code (CDP) but booked without it, resulting in higher rates or missing member benefits. The CDP is now consistently included in the final booking request.
• Modified car bookings retain the original agent
  • Car bookings could switch to web bookings when modified, particularly if the original agent was inactive or no longer had booking permissions. Modified bookings now retain the original agent, branch, subsite, and traveler while recording who made the change.
• Selected prepaid rates now carry through to checkout
  • We fixed an edge case where the selected prepaid rate could occasionally differ from the rate shown at checkout. Checkout now consistently reflects the selected rate.
• Clearer airport names for Sabre car locations
  • Some Sabre locations displayed garbled airport names such as “ATLATL ATLANTA INTL ARPT.” Results now display the proper airport name, such as “Hartsfield-Jackson Atlanta International Airport.”

Checkout

• Fixed a bug where you couldn’t checkout additional bookings on a trip that had a cancelled item
  • Zendesk Ticket #1320646

Cruise

New Features

• AmaWaterways Direct Connect (Preview)
  • AmaWaterways direct connect is now enabled in the Preview environment and ready for club testing.
  • Please note: Preview is connected to live production data, all bookings made are real bookings.
  • A production release date will be confirmed after club testing is complete.
• Cruise Summary Enhancements (Preview)
  • The following updates are now in Preview and ready for club testing (no production release date yet for agent or consumer)
    • Share via email: Agents and consumers can now email a cruise summary. When consumers are browsing via agent subsites, the agent subsite information is passed correctly onwards to checkout
    • Country and citizenship autofill: Country and citizenship now fill in automatically for US and CAA clubs.
    • Gender field: Users can now type a value into the gender field.

Enhancements

• Submitted payment message
  • When a payment is submitted, the old message looked like an error. The new message tells the user that their payment has been submitted and is waiting for the vendor to accept the payment.
• Deck dropdown on cabin select
  • The deck dropdown now lists every deck on the ship. For each deck, it shows how many cabins are available, or that none are.

Bug Fixes

• Promotional rates dropped when using the cabin number search field
  • Promotional rates now remain selectable and are correctly applied to cabins found through the cabin number search field.
• Corporate payments
  • Fixed an issue that caused corporate payments to get stuck in the pending status
• NCL itinerary dates
  • NCL booking confirmations and emails now show the correct itinerary dates.

Prepack

Smarter promo deeplinks

• Promo rules in the Deeplink Builder: Once you apply a promotion, its stay requirements (such as minimum nights) now appear on the page and in the date picker. You can build working links on the first try instead of testing them by trial and error.
• Promo-aware date picker on results: If a traveler opens a promo deeplink and changes their dates, the date picker shows the promo’s stay requirements, just like it does on the landing page. This helps travelers pick dates that qualify.
• Clearer package errors: If a traveler searches a package with dates or options that don’t qualify (for example, removing the car from a package that requires one), the error page explains what’s wrong. An Edit Search button takes them back to the results page with the same package, promo and search details so they can fix it.

New Consumer Checkout

• Prepack on the new checkout: Prepack bookings (MemberFirst and SoftVoyage) now use the new checkout experience.