Jan 22, 2026 • 11:00

Hotfix: Softvoyage Booking Timeouts

Increased wait time on Softvoyage booking responses.
Services:
  • prepack

Impact

Large numbers of Softvoyage bookings were ending up in a failed state in TST due to the booking request to Softvoyage taking so long that the connection timed out.

What changed

  • Connection Timeout increased to 180 seconds (3 minutes) to give Softvoyage more time to respond.